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This post describes how to automate System Monitoring with OTRS and Nagios.

OTRS is an Open source Ticket Request used to manage customer telephone calls and e-mails. The system

supports network service, sales, pre-sales, internal IT, helpdesk etc. department to react quickly to inquiries.

Nagios is a system and network monitoring system that can be used to monitor many network services like

SMTP, HTTP etc… on remote hosts. It alerts the recipient groups when any system goes down or malfunctions.

OTRS is an Open source Ticket Request used to manage customer telephone calls and e-mails. The systemsupports network service, sales, pre-sales, internal IT, helpdesk etc. department to react quickly to inquiries.Nagios is a system and network monitoring system that can be used to monitor many network services likeSMTP, HTTP etc… on remote hosts. It alerts the recipient groups when any system goes down or malfunctions.

Requirements

1. Running Instance of OTRS.

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